No, Zelle® payments cannot be reversed.
You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle®. To check whether the
payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to
cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our
support team at 877.867.4218 for assistance with canceling the pending payment.
If the person you sent money to has already enrolled with Zelle® through their bank or credit union's mobile app or
online banking, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send
money to people you know and trust, and always ensure you've used the correct email address or U.S. mobile number when sending
money.
If you sent money to the wrong person, please immediately call our support team at 877.867.4218 to
determine what options are available.